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DONATION REFUND POLICY

KATHIWADA FOUNDATION TRUST has instituted a donation refund policy to ensure fair and transparent processing of requests for refund of donations.

 

KATHIWADA FOUNDATION TRUST expects that all donors will exercise due care and diligence while making donations. However, KATHIWADA FOUNDATION TRUST also recognises that a donation may be made erroneously or donors may change their mind. KATHIWADA FOUNDATION TRUST will examine request for refund of donation and endeavour to make the refund promptly. A written note may have to be provided via simple email to our official email ID gm@kathiwada.com stating the error and may also seek proper explanation and reason from the user. Also, it will require further verification of the user and need documents of proof as well as for donation.


KATHIWADA FOUNDATION TRUST is not obliged to make refunds and may, in its discretion, decline any requests for refund of donations, particularly if a tax exemption certificate has already been issued.

 

Should you wish to send your request in writing you may contact us via phone or email and we shall provide you the name and address of the concerned person in our organisation who can help you with your query.


Your refund request must contain the details such as Date of Donation, Amount of Donation, Mode of Donation i.e. Credit Card or Online Payment and should reach KATHIWADA FOUNDATION TRUST office/email/phone within 7 (Seven) days from the date on which you made the donation ; i.e.

 

The date on which you made the donation online, electronically or through other means,

OR 

The date on which you Handed over the cheque / demand draft / net banking transfer to KATHIWADA FOUNDATION TRUST or someone authorised by KATHIWADA FOUNDATION TRUST for this purpose,

OR 

The date on which you Despatched the cheque / demand draft to KATHIWADA FOUNDATION TRUST by other means.

The refund process may take time 7 to 14 working days depending on the availability of the information from third parties such as Payment Gateway, Banks, etc. through which transaction is done.

We are grateful for every contribution made to our foundation for the work we endeavour to carry out but we equally understand the needs/reasons for the refund request as and when they do arise and we shall do our best keeping in mind the morality and integrity of the situation.

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